faq

    • Is MOTHER CHOICES APP a Online Shop?
      • Yes, Mother Choices App is a leading Online Shop, the most efficient Online Shop in Cambodia, where it was founded in 2019. The Online Shop has a strategic market for Cambodia.
      • MOTHER CHOICES APP is a fully featured App that’s going to revolutionize the way people buy grocery supplies. It has everything you need to get supplies on regular basis and in time of your choice. MOTHER CHOICES APP will free you from having to travel from one store to another, pay more money for products and wait in long lines. All of that, is simply gone - with our simple to use, yet innovative and powerful app.
  • Products
    • How do I find products?
      • There is more than one way to find products that you want:
      • Categories: The list of categories is located on sitting list button on the top left side of the page, clicking on any of them will see all products related to this category.
      • Search Function: Simply you can search for the product you want by using the search function at the top right corner of the page. Search by brand or product name and click search.
    • The product looks different than the one on the App?
      • From time to time suppliers tend to change the product packaging and design which could be different than the one on the App. We try our best to make sure that the picture along with the information is compatible with the product.
  • Orders
    • How can I check the status of my order?
      • Ordering products on our app is very easy, just follow these steps:
      • Browse our products from the categories menu.
      • When you click on the category you want to browse, you will see all products related to the category with images, price and brand. To add a product to your cart all you have to do is click the products and click on the “Add to cart” button. After adding the product, you can increase or decrease the quantity by clicking on the “Plus” and “Minus” icons.
      • After adding all the products that you need, you can click on the cart menu at the top right of the page. You will see all the products in your cart, click on proceed to checkout.
      • On checkout, choose the shipping method, location, add your special comments if needed and the payment method. Make sure to review your products before you place your order.
      • The order will be passed to us.
      • A delivery guy will be assigned to pick up the order and deliver it to your location.
    • How can I check the status of my order?
      • You can check the status of your order by accessing “My Orders” in your settings. You will see current and previous orders and its status.
    • I just submitted my order and I would like to do some modifications on it, is it possible?
      • You can cancel the order before we assign a driver to pick it up. After that the order can’t be canceled.

  • Delivery
    • How will I get my groceries/goods?
      • Once you make an order through our app, you will get that your order has been placed. The goods will be delivered to you by our delivery guy.
    • Who delivers my groceries/goods?
      • Every single order is handled by a group of trained delivery guys that are fast on their motorbikes. Once you confirm the order, it is going to be passed onto a delivery person, who will go to the warehouse, pick up the goods, and deliver them to your home address.
    • Which delivery services is available?
      • There are 2 types of delivery services you can use with MOTHER CHOICES APP:
      • Standard Delivery:  Your Standard order will be delivered by in next day, this shipping method could save you the delivery cost.
      • Express Delivery: Your order will be delivered in less than 120 minutes. We treat your order as urgent.
      • Delivery to province (outside Phnom Penh) : We will drop your order at standard bus station (Like Rith Money bus) in next day. so you will receive order after that depending on how far is your province and bus trip schedule. We don’t have Express Delivery for order from provinces.
    • What if my package/goods requires special handling?
      • Each delivery person is equipped with special care sets and tools that will keep your supplies safe. We assure you that your products will be kept in controlled containers and handled very carefully during delivery.
    • What is your coverage area?
      • We currently serve specific locations in Cambodia, and working to cover international market.
    • How do I update my address?
      • After Completing your order and while you are in the checkout process you can either choose one of your saved locations or click on “Create a new location” to create a new one.
    • Can I change my delivery address or time after checkout?
      • At the meantime this option is not available. If you would like to change your delivery address or time kindly call us enough time before your delivery.

 

  • Cancellation & Return
    • What is our cancellation policy?
      • Customers can cancel their order at any point in time prior to order confirmation. However, the order can’t be cancelled, if the delivery guy is assigned and on the way to the warehouse to pick up your supplies.
    • What is our return policy?
      • We accept returns if the groceries/goods delivered to you does not match your order, or if the groceries/goods are past their expiry date. Please check your orders when they are delivered to you, and report a return request before you pay to the delivery person.
  • Payment
    • How do I pay for my orders?
      • You can pay in 2 ways: upon delivery, or by bank/Wing transfer with bank account info providing on the app. Whatever you choose, it is a pretty straightforward process that won’t take more than 5 second.
    • How much does it cost?
      • You will pay same product prices as it is billed by the Vendor, plus a delivery cost.
    • Is it safe to use your online payment?
      • We don’t require you to pay online yet. Once online payment ready, we will work with a trusted payment gateway and comply with the NBC standard. Your data will be protected from any misuse or harm under their secure network.
    • Will my information be private and safe?
      • Sure. We only use your information to process the services you have requested from our app, and inform you on products sales and offers. We do not give your information to any third party without your approval. For more information, kindly refer back to our Terms of Use.